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All non-custom online purchases can be returned up to 30 days from the date of purchase. Sale items + all earrings are final sale.
If your order is custom, please refer to our Custom Policy below.
Please enter your order number + email address below and apply for a return with our team.
Upon approval, we will email a free pre-paid return shipping label for you!
All third party purchases must be returned to the location of purchase and will be subject to their return policy.
Create a Return
- Lost Order
- We’re so sorry to hear there’s a delay in delivery! Please live chat or email help[at]thegivingkeys.com and we are happy to find your order or replace it.
- Order Received with Error
- We’re so sorry! Please apply for a return below by entering your order number and email address. Our Customer Care team will be sure to find resolution regarding your incorrect, defective, or missing product right away.
- Order Changes
- Please contact our Customer Care team via live chat or help[at]thegivingkeys.com immediately if you need to change your order, rather than applying for a return. Please be advised that some orders begin fulfillment very soon after placement, and it may not always be possible to change.
- International + Events Purchases
- All Events & International returns must be approved by our Customer Care department within 30 days of purchase, prior to shipping the returned product.
Please enter your order number + email below and apply for a return with our team. Please note, a prepaid shipping label can only be issued with purchases shipped domestically.
- Custom Engraved Products
- We encourage our customers to embrace and share their story in their own words. However, custom engraved items are final sale. Please contact Customer Care within 30 days of purchase if there is an error in your custom engraving.
- Can I make an exchange?
- We’re unable to offer an exchange, but are happy to credit your original payment method immediately upon receiving an approved return. If you require a new product before receiving credit, please place a new order and we’d love to help make sure you receive your preferred product!
- Order Cancellation
- We're sorry to hear you would like to cancel your order. Please live chat or email help[at]thegivingkeys.com to make this request. Please note, we start processing your order as soon as you click "complete order." During processing, it may be possible to cancel your order, but once it begins fulfillment, it cannot be canceled.
- Return Shipping
- All goods will be inspected upon return and must be in original condition; please include all original parts, keys/chains, and packaging included with your order.